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EmmanuelParticipant
Hi,
I sent the email again.
ThanksEmmanuelParticipantOk, I sent to this email. Can you confirm if you received my email?
EmmanuelParticipantHi,
Your email came back to me. What is the correct support email?
EmmanuelParticipantHi,
The URL is https://oilmanmagazine.com.
ThanksEmmanuelParticipantHi, I’m using the WordPress video post and uploading the video via URL. The main larger image is captured and shows in the video slider, but the smaller thumbnail always shows ‘No Image’ by default. Why does the larger image show, but nothing for the thumbnail until I screenshot the video and upload a featured image, then thumbnail shows what I uploaded? I also have the embed URL in “Featured Video” section with ‘Replace featured video in single post’ unchecked.
EmmanuelParticipantMy question is why do I have to screenshot an image from my video when the video already has the image available? It should capture the video as the image when I upload the video to the post for both the featured image and thumbnail use. It appears I now have to use another solution for this outside of the theme.
EmmanuelParticipantHi, not sure if I explained correctly. When I upload a video, the thumbnail in the video slider always shows the default “No Image” from theme settings. I want the thumbnail to show the video image without having to do a screenshot of the video then upload to featured image.
EmmanuelParticipantThe icons are showing up now.
EmmanuelParticipantHi
We found that when we deactivate the AdDropper plugin the problem is fixed. We’ll have to check with the developer.
EmmanuelParticipantHi,
We checked with the demo but don’t find the same problem. Our website is oilmanmagazine.com. This is odd that demo works and not our site.
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