Whitespace in header after updating theme - Acme Themes

Whitespace in header after updating theme

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Viewing 11 posts - 1 through 11 (of 11 total)
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    Posts
  • August 4, 2018 at 3:05 am #33410
    stephied
    Participant

    Hi,
    I’ve just updated to v. 1.4.7 from 1.4.4 and when I did, it created a huge white area above the header. I had to restore from a backup. Is this a known issue? I do have a screenshot since you can’t view it live.

    Thanks.

    August 4, 2018 at 10:51 am #33419
    acmesupports
    Participant

    Dear Stephied,
    If you can provide us your site URL, we will observe it and provide you with possible solutions.
    Best Regards!

    August 4, 2018 at 8:32 pm #33441
    stephied
    Participant

    Hi,
    well as I said, I rolled it back so it’s no longer live. I can send a screenshot or let me know what to look for in order to fix it. This hasn’t happened to anyone else?

    Thanks.

    August 5, 2018 at 5:11 am #33442
    acmesupports
    Participant

    Dear Stephied,
    Please send us the screenshot of the issue at [email protected]

    Best Regards,
    Rozy

    August 10, 2018 at 3:50 pm #33773
    Sergei Riaboi
    Participant

    I also observe strange issue with white space above header… but only on specific computer/browser…

    August 10, 2018 at 3:59 pm #33774
    Sergei Riaboi
    Participant

    I’ve sent screenshot with white space above header to [email protected]

    Thanks,
    Sergei

    August 10, 2018 at 4:18 pm #33776
    Sergei Riaboi
    Participant

    Well, for me the issue was resolved after I’ve done clear browsing data for cached images and files.

    Thanks,
    Sergei

    • This reply was modified 5 years, 4 months ago by Sergei Riaboi.
    August 10, 2018 at 4:55 pm #33781
    acmesupports
    Participant

    Dear Sergei,
    Happy to know the issue is resolved 🙂

    Best Regards!

    July 3, 2019 at 5:54 pm #63383
    toku
    Participant

    Sorry to bring this up again, but the same topic caught up with me, too. There is this huge, white area at the very at the top of the page. It is no reserved area for some options, because if I enable “Header Top Options” or “Header Title/Tagline Options” (for example) they do appear below the white space and the whole content only slides down a bit. The white space remains untouched.
    Different browsers and different computers don´t make any difference (which is a good thing. Basically…).
    Any idea where and what to look for?
    Education Base Version is 2.0 and I am using a Child Theme. Site URL is http://www.lif-nbg.de

    Thank you and regards
    Tom

    July 3, 2019 at 8:56 pm #63403
    stephied
    Participant

    Hi,
    according to my notes, I’ve added this to my css:

    element.style {
    padding-top: 4px;
    }

    July 4, 2019 at 5:58 am #63423
    acmesupports
    Participant

    Dear Toku,
    Please create child theme properly, while creating child theme; parent theme style should be loaded first then it can be overridden by child theme style. In your case, the parent theme style is missing.

    Best Regards!

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